News

05.10.2009

Company “Atlas” appeared as the sponsor of the 3rd annual conference “IT Service & Security Management -2009”

Company “Atlas”, the leader of IT-market in development, integration and implementation of comprehensive projects, appeared as the sponsor of the 3rd annual conference “IT Service & Security Management – 2009. IT management – yesterday, today, tomorrow”.

This conference took place from September 28 till October 3, 2009 in Yalta, in hotel complex “Yalta Intourist”, and was dedicated to the discussion of practical knowledge and experience in management of IT-infrastructure of modern enterprises based on the solutions of the leading vendors, developers and providers of modern telecommunications equipment, software and services in the field of IT.

Participants of the conference were representatives of public and local authority, government and commercial entities, industrial enterprises, engineering companies and providers of IT-services.

Company “Atlas” made a presentation of its experience in establishing a contact-centre for state authority, videlicet for Pension fund of Ukraine. As it was pointed by the speaker, Deputy Head of Program System Department of company “Atlas” A.Bondarchuk, the creation of such contact-centre fundamentally upgraded the quality level of client servicing, and also essentially eased-off the burden for employees of Pension fund. Upon that both operators and calling citizens are provided with the complex of information services allowing to organize responds on interested questions swiftly and on the highest level.

A customer obtained ready-to-operate solution, concurrently there were works performed both on direct creation of contact-centre (identification of requirements, suggestion of optimum alternative, delivery of equipment and provision of software, its setting up, linkup and engineering works) and integration of contact-centre with internal information systems of PFU and its optimal fitness to accepted processes of servicing the citizens. It is the successful solution of integration problem that allowed the contact-centre of Pension fund to operate with maximum efficiency.

Suggested solution uses platforms Cisco Unified Call Manager and Cisco IP Call Center.